Customer Care

HighEnd Blinds products are covered against defects in materials, workmanship, or failure to operate, subject to the coverage and exclusions below.

What is covered

• All internal mechanisms.
• Components and brackets.
• Operational cords for chained products.
• Repair or replacement with like or similar parts or products available at that time.
• Motors are covered for two years. Power-supply accessories are excluded.
• Installation warranty and service calls are free for one year after product installation.

What is not covered

• Damage or defects caused by normal wear and tear.
• Abuse, accidental fabric tears, misuse, or alterations to the product.
• Wind damage, water damage, or discolouration over time.
• Removal and reinstallation requested for window-glass replacement before one year, or for any reason after one year.